BD19 Terms & Conditions – Know the rules before you play

BD19 (hereinafter referred to as "we", "BD19", or "the Platform") is an online Sports Betting and casino platform serving users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between BD19 and its members.

By browsing the BD19 website, registering an account, or using any of our services, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using BD19's services.

BD19 reserves the right to modify these terms at any time. Members will be informed of any changes via the site and by email or notification. Continued use of the site after changes take effect constitutes acceptance of the updated terms.

The following requirements must be met to register an account with BD19:

• Members must be at least 18 years of age. A national ID or other valid identification may be required to verify age.
• Each individual may register only one account. Creating multiple accounts under the same name or from the same device is a violation of these terms.
• Accurate and complete information must be provided at the time of registration. Accounts created with false information may be suspended or permanently closed.
• BD19 may request identity verification (KYC) documents at any time. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

It is the member's responsibility to keep their login credentials (username and password) confidential. If you suspect unauthorized access to your account, notify BD19 immediately. Allowing third parties to use your account is a violation of these terms.

The following rules apply to all deposits and withdrawals at BD19:

All deposits and withdrawals must be made using a payment method in the account holder's own name. Using another person's account or card is a violation of BD19's rules.

KYC verification may be required before processing a withdrawal. Additional documentation may be requested for large withdrawal amounts. BD19 is committed to preventing money laundering and financial fraud.

Deposits are generally non-refundable. However, if a technical error results in a duplicate charge, BD19 will correct it. Please report any payment issues to support within 48 hours.

Please keep the following rules in mind when placing bets on BD19:

• Bet Confirmation: Once a bet is confirmed, it cannot be cancelled — unless BD19 has posted incorrect odds due to an error.
• Minimum Bet: Usually ৳10, though this may vary by market.
• Maximum Win: The maximum payout limit for a single bet is determined by the specific market.
• Live Betting: BD19 reserves the right to suspend Live Betting at any time during a match.
• Match Cancellation: If a match is cancelled, all related bets are voided and the original stakes are returned.

If a bet is accepted at incorrect odds, BD19 reserves the right to void that bet. In such cases, the original stake will be returned to the member's account. BD19 always strives to display accurate odds; however, technical errors may occasionally occur.

The following general terms apply to all BD19 bonus and promotion offers. Each offer also carries its own specific terms, which are listed separately.

• Welcome Bonus: Available to new members only, one time. Not applicable if you already have an existing account.
• Wagering Requirements: Withdrawals are not permitted until the specified turnover requirement for each bonus has been met.
• Validity: Bonuses must generally be used within 7–30 days of being credited. Any expired bonuses will be automatically forfeited.
• Game Restrictions: Some bonuses are only applicable to specific games or sports.
• Multiple bonuses at once: In general, two bonuses cannot be active at the same time.

BD19 reserves the right to modify, cancel, or amend any bonus offer at any time. If a member is found to be abusing bonuses (such as claiming bonuses across multiple accounts or manipulating the system through betting patterns), the bonus will be forfeited and the account may be closed.

The following activities are strictly prohibited on BD19 and may result in immediate account closure and balance forfeiture:

• Opening or operating multiple accounts under the same identity
• Opening an account using false or incorrect identity information
• Use of betting software, bots, or automated scripts
• Betting using match-fixing arrangements or insider information
• Using the platform for money laundering or any other form of illegal financial activity
• Abusing bonuses or exploiting the promotions system
• Attempting to hack BD19's systems or exploit any security vulnerabilities
• Threatening or harassing other members

BD19's risk management team monitors all activity for suspicious behavior. If any irregularities are detected, BD19 will cooperate with the relevant legal authorities as required.

BD19 reserves the right to suspend or close an account in the following circumstances:

• If these Terms and Conditions are violated
• If KYC verification documents are not submitted
• If an account remains inactive for an extended period (typically 12 months)
• If a Member Requests Self-Exclusion
• Upon evidence of suspicious transactions or fraudulent activity

Members may request account closure at any time by contacting BD19 support. Please withdraw any remaining valid balance before closing your account.

A maintenance fee may be applied to inactive accounts on a monthly basis. Once an account balance reaches zero, the account will be automatically deactivated.

BD19 takes the privacy of its members' personal information very seriously. Details on how data is collected, used, and protected can be found in BD19's Privacy Policy.

In short, BD19 uses member information for the following purposes:

• Account management and service delivery
• Identity Verification & Security
• Fulfilling Legal Obligations
• Service improvement and personalized experience

BD19 does not sell members' personal information to third parties. However, BD19 may be required to share information with authorities when legally obligated to do so.

BD19 is deeply committed to responsible gaming. Betting and gaming are meant to be enjoyable — not a compulsive habit.

BD19 provides members with access to the following tools:

• Deposit Limits: Setting daily, weekly, or monthly deposit limits
• Betting Limits: Capping the maximum amount per single bet
• Self-Exclusion: Request to self-exclude your account for a set period
• Reality Check: Regular reminders of how long you have been playing

If you feel you may have a problem with betting, please contact BD19's support team. For more information, visit BD19's Responsible Gaming page.

For any disputes or complaints, please contact BD19's customer support first. Most issues are resolved within 24–48 hours.

In the event of a dispute over betting results, BD19 considers the official result issued by the relevant sports authority as final. If an incorrect result is displayed due to a technical error, BD19 will correct it accordingly.

How to Submit a Complaint:

• Contact us directly via Live Chat (fastest option)
• Email us at: support@bd19.click
• Please provide full details of your complaint, including the date and time

If a member is unsatisfied with BD19's decision, they may seek resolution through a third-party mediator. BD19 is always committed to a fair outcome.

BD19 reserves the right to update these Terms & Conditions at any time. For significant changes, members will be notified at least 7 days in advance via email or an on-site notification.

Continued use of BD19 after any changes have been made constitutes acceptance of the updated terms. If you do not agree to the new terms, you may request to close your account.

The date of the most recent update can be found in the "Last Updated" field at the top of this page.

For any questions or feedback regarding these terms, please contact BD19:

• Email: support@bd19.click
• Live Chat: Available 24/7 on the BD19 website
• Response Time: Typically within 24 hours

The BD19 support team is able to assist in both Bengali and English.